Course Description:
Recorded at AIHce EXP 2023
Shannex is a family-owned Canadian company that employs over 5,000 people creating better ways to deliver seniors living and long-term care communities throughout Nova Scotia, New Brunswick, and Ontario. Some of the challenges in this sector are: a) injuries, b) cost of compensation claims, c) the pandemic, d) legislative compliance, e) mitigate costs, and f) improve the safety culture. A Safety Profile Scorecard (SPS) was developed to evaluate the effectiveness of various safety programs, knowledge, and staff behaviours. The SPS is used to identify improvement opportunities in 4 key areas: a) leadership, b) participation, c) prevention and d) incident management. The metrics are reported to management and senior executives monthly and rolled up quarterly and annually. Impact to the overall site culture is vastly improved at sites achieving or exceeding the minimum score of 75%. This system has been monitored and assessed against staff retention, union grievances, claim costs, and general engagement. Safety professionals regularly discuss: 1) the merits of leading indicators vs. lagging indicators, and 2) the benefits of measuring safety when those metrics are applied. It did take some time to get here but we want to share both the approach and the result, hoping to inspire others to apply this model.
Learning Outcomes:
Upon completion of the session, the participant will be able to:
• Recognize the link of metrics to safety culture, compliance and incident prevention.
• Develop the ability to trend safety issues by site, region, etc.
• Apply the tools (inspection forms, infographics etc.) that have been developed.
• Determine that doing the thing is not the same as doing the thing right.
• Identify the opportunity to enhance/evolve the system.
• Apply and customize the model to any workplace .
• Leverage the SPS to other culture metrics (i.e., retention, labour issues, etc.).
Contact Hours:
1
Presentation Date:
05/23/2023
Presenters:
Lindsay Fenton, BKIH, CRSP
Louise Trotter, B.Sc., MPPAL, CRSP
