Recorded at AIHce EXP 2021
Both collaboration and communication depend on our softer skills. People want to work with us if they can relate to us and if we develop mutual trust. Sadly for us as IHs, data and technical info doesn't sway either minds or hearts. However, with focus on bonding and relating to each other, we can integrate our hard technical skills into the conversation. This session will explore the science and the art of: a) conflict management; b) relatability; c) team cohesion; d) value setting; e) interpersonal communication; f) using narratives/stories; g) the affect/experiential risk system; and h) the effects of cognitive biases. Examples, cases, and microstories will be used to illustrate how these skill can work.
Upon completion of the session, the participant will be able to:
- Describe the science behind the power of stories over data.
- Explain the benefits of conflict management to bring people together.
- Promote better team cohesion as an effective tool.
- Apply value setting techniques for greater relatability.
- Differentiate the affect/experiential risk system from the logical/rational system.
- List several cognitive biases that affect our risk perceptions.
- Enhance overall interpersonal communication skills.
Jonathan Klane, M.S.Ed, CIH, CSP