Recorded at Virtual AIHce EXP 2020
Building on AIHA's "Introduction to Emotional Intelligence (aka Emotional Quotient) and "Communicating with Impact" webinars, this session is designed to provide soft skills development for OEHS professionals. Conflict management is a necessary skill in order to channel the energy of others into positive outcomes for all in any given situation.
Guided by a Conflict Resolution Coach, several case studies will be provided of situations specific to OEHS professionals as they deal with co-workers, supervisors, and vendors. Each case study will be examined and replayed to show how conflict management in action can provide better outcomes. From simple disagreements to crisis management, assessing the root cause of conflicts, including the emotions of involved parties, is essential to resolution of the conflict. Smart leaders also recognize that conflict may also improve a situation by using the options proposed by others in resolution for organizational improvement.
- Discuss what conflicts and conflict resolution are, as a prelude to the conflict resolution process.
- Identify the creation of an effective atmosphere to provide mutual understanding for conflicted parties.
- Analyze the root cause of a conflict in order to assess optimal resolution by focusing on the needs of individuals in a conflict.
- Provide examples of how options are generated and evaluated for mutual gain in order to build a plan for resolution in the occupational setting.
Celia Booth, CIH, CSP
Ponte Vedra, FL
United States of America